Care home partner resources

Help families ask the right CHC questions before fees become a crisis.

Care home managers are often the first people relatives ask about NHS Continuing Healthcare. CareAdvocate gives families a plain-English route to check eligibility, request records, and understand what evidence matters.

Reduce confused funding conversations

Give families a neutral first step when they ask whether the NHS could pay.

Keep consent clear

Managers can share a link or handout without sending resident medical records to us.

Support longer-term partnerships

Create a low-pressure route for education, referrals with consent, and future B2B tooling.

Built for sensitive family conversations

The first step is a family-facing resource. We do not need resident medical records through this page, and managers should only share personal data where they have permission.

  • Medical records are stored in AWS London and processed in UK/EU regions.
  • Files are encrypted at rest and transferred over HTTPS.
  • Access is limited to the reviewer handling your case.
  • Medical records and case data are normally deleted 90 days after report delivery.
  • Your medical data is not sold, shared for advertising, or used to train public AI models.

Request materials

Get the family pack or talk through a referral route.

Tell us what would help your team. For now, keep this form to manager/contact details and general context.

Free CHC eligibility check