Clarify the funding boundary
Help families understand why CHC is an NHS process, separate from means-tested care.
Local authority signposting resources
Help families understand where CHC ends and social care begins.
Adult social care teams are often asked to explain NHS Continuing Healthcare alongside means-tested care. These resources give families neutral, plain-English signposting without implying council endorsement.
Reduce repeated explanation work
Give teams a consistent public resource for common CHC questions.
Protect neutrality
The page frames CareAdvocate as an optional family resource, not a council-approved provider.
Designed for neutral signposting
Local authority teams should not send resident information to CareAdvocate. Families decide whether to use public resources or contact us directly.
- Medical records are stored in AWS London and processed in UK/EU regions.
- Files are encrypted at rest and transferred over HTTPS.
- Access is limited to the reviewer handling your case.
- Medical records and case data are normally deleted 90 days after report delivery.
- Your medical data is not sold, shared for advertising, or used to train public AI models.
Request materials
Discuss local authority signposting.
Use the contact route to ask about neutral wording, resource links, or how to review materials before sharing them.
Tell us which resources would be useful and whether you want to review public wording before sharing it with families.
Contact us about signposting