Key Facts
- Appealing a CHC decision is free — local resolution and the Independent Review Panel cost nothing to enter
- NHS England: the panel "is not a legal process" and the NHS "does not reimburse any costs you incur by appointing a solicitor" (NHS England, 2023)
- DIY = £0 in fees — your relative's records are free via a Subject Access Request (ICO); the real cost is 30–60 hours of your time
- Fixed-fee evidence prep runs from £97; named advocacy (Beacon) runs £1,600–£4,000 + VAT
- No-win-no-fee: the only publicly published rate is 25% + VAT of money recovered (Hugh James); other firms don't publish a percentage
- A no-win-no-fee cut comes off a refund the NHS only grows at compound RPI — not the 8% families expect (NHS England, 2015)
"Free" is the most expensive word in CHC. Appealing a funding refusal costs the NHS nothing — there is no fee to challenge the decision at any stage. The cost families actually face is a different question: who do you pay to help you build the case? That answer ranges from £0 to a five-figure retainer to a quarter of your refund, and the route you pick can leave thousands on the table either way.
This is the honest pricing breakdown for every route, with 2026 numbers and the catch behind each one.
Reviewed by legal professionals and social care professionals.
TL;DR: Challenging a CHC refusal is free — NHS England says it "does not reimburse any costs you incur by appointing a solicitor" (NHS England, 2023). The real cost is who helps you: £0 DIY (records are free via a Subject Access Request, plus 30–60 hours of your time), structured evidence packs from £97, full advocacy from £1,600+VAT, or no-win-no-fee at 25%+VAT of any refund (Hugh James, published). The catch with no-win-no-fee: its cut comes off a refund the NHS only grows at RPI.
What this guide does not cover
This is a pricing comparison — what each route costs and what you keep. It does not decide whether your case is worth appealing in the first place; that is a question of evidence strength, and we answer it separately in is it worth appealing a CHC decision?. For the appeal process end to end, see how to appeal a CHC decision. For the deadlines that govern when this spending has to start, see the CHC appeal time limits guide.
Does it cost anything to appeal a CHC decision?
No. There is no fee to challenge a CHC decision at any formal stage. NHS England is explicit that the Independent Review Panel "is not a legal process," that there is "no formal role for legal professionals," and that "the NHS does not reimburse any costs you incur by appointing a solicitor" (NHS England, 2023).
So the appeal itself is free. What costs money is optional: paying someone to help you assemble and argue the evidence. That single reframe changes how you should read every price below — you are not buying access to the process, you are buying time, expertise, or risk transfer.
It matters because the official position cuts against the instinct to lawyer up. The Parliamentary and Health Service Ombudsman has indicated it is "rarely appropriate" to refund legal costs in a CHC dispute, and NHS England says individuals "do not need to seek legal advice" to request an assessment. The system is built to be navigated by families, with help that is a choice rather than a gateway.
That doesn't make help worthless — a refused local resolution meeting or IRP hearing turns on evidence most families have never had to assemble before. It means the spending decision is about buying an edge, not buying entry.
What does the DIY route cost?
Zero, in fees. The core input to any appeal — your relative's medical and care records — is free to obtain. Under UK GDPR a Subject Access Request carries no charge unless it is "manifestly unfounded or excessive," and the response is due within one calendar month (ICO). There is no compulsory cash cost to running the appeal yourself.
The real price is paid in hours. In our casework, a thorough family-run appeal pack — a Subject Access Request to the GP, hospital, ICB and care home, domain-by-domain evidence mapping, a written family statement, and a rebuttal of "well-managed needs" — takes 30 to 60 focused hours, often more.
Our finding: the cash cost of DIY is genuinely £0, but the time cost is the one that derails strong cases. A family already delivering daily care rarely has 40 spare hours, and a thin pack loses an appeal the evidence should have won.
So DIY is the cheapest route on paper and the most demanding in practice. It suits families with a strong evidence picture and the bandwidth to do the assembly — and it is the right baseline against which to price every paid option. Is your time worth more than the fee someone else would charge to save it? That is the real DIY question.
What do CHC advocates and evidence services charge?
Paid support spans a wide range — from a £97 evidence triage to five-figure full advocacy. The honest split is between fixed-fee evidence preparation (you know the price up front) and provider retainers or hourly billing (the bill scales with the case).
Here is the fixed-fee picture, with the named-advocate benchmark alongside. Every external price is plus VAT — labelled, because a fair comparison demands it.
| Route | 2026 price | What you get |
|---|---|---|
| DIY | £0 (+ 30–60 hrs) | Self-assembled evidence pack; records free via SAR |
| Case Strength Report | £97 | Evidence-strength rating (Strong / Partial / Limited) in 5 working days |
| Checklist Evidence Pack | £597 | Full assessor-facing document, mapped domain by domain |
| MDT Prep Pack | £499 upgrade / £799 standalone | Evidence pack built for the MDT assessment |
| Beacon Expert Analysis | £1,600 + VAT (£1,920) | Post-rejection expert review |
| Beacon Assessment Advocacy | £3,000 + VAT | Provider-led assessment support |
| Full advocacy retainer | £3,000 – £13,800+ | Provider-led case management |
Beacon CHC — a social enterprise and NHS England's named partner for free CHC information — also publishes an hourly rate of £230 + VAT, which makes a typical 50-hour appeal case run to roughly £11,500 + VAT. That is the benchmark a fixed fee is competing against.
The pattern is clear: fixed-fee evidence prep occupies the low end, full advocacy the high end, and no-win-no-fee is a different animal entirely — priced as a share of your money, not a number on a quote.
How much do no-win-no-fee CHC firms take?
Of the firms that publish a figure, the documented rate is 25% plus VAT of the money recovered (Hugh James). Other firms — Farley Dwek, Just Caring Legal — confirm they work on a no-win-no-fee or contingency basis but do not publish a percentage, so treat a quarter-plus as the known floor rather than a fixed market rate.
No-win-no-fee mostly applies to retrospective claims — reclaiming fees already paid for a past period — rather than a live appeal. If your relative has died or already paid years of fees, this is the retrospective (PUPoC) claim route, and it is where the contingency model lives.
The hourly alternative is more transparent. Hugh James publishes a CHC hourly rate of £200 + VAT, and the official benchmark for reasonable legal costs — the Solicitors' Guideline Hourly Rates, effective 1 January 2026 — runs from £200–£305 for a Grade C solicitor up to £288–£579 for Grade A (GOV.UK). At those rates, a contested case of 40–60 hours reaches five figures fast.
Why does the structure matter more than the headline percentage? Because 25% sounds modest until you see what it comes off — and what the NHS does, and doesn't, add to your refund.
What do you actually keep? The net-of-fees math
Less than the headline suggests. A no-win-no-fee firm takes its percentage off a refund the NHS only grows by compound Retail Price Index interest — applied as a calendar-year average under NHS England's redress guidance (NHS England, 2015) — not the 8% statutory court rate many families assume. So the cut bites a pot that has barely outpaced inflation.
Work it through with Hugh James's own published averages — attributed to the firm, not presented as a sector figure. They state an average recovery of £30,000 and an average fee of £7,500 plus VAT. That is £9,000 including VAT, so the family nets around £21,000. Run the same claim yourself and you net the full £30,000 — at a cost of your time, not your money.
None of this makes no-win-no-fee wrong. For a family with a large potential refund and no time at all, paying a quarter to recover three-quarters of a sum you would otherwise never claim is rational. The point is to model the percentage against a fixed fee before signing — on a big refund, a fixed evidence fee can leave you thousands better off.
Which route is right for which family?
It comes down to two variables: how strong your evidence is, and how much time you have. Get those two honest, and the route picks itself.
- Strong evidence + time to do the work → DIY. Free, and the local resolution meeting rewards a well-built pack regardless of who assembled it.
- Uncertain evidence → a fixed-fee triage first. Spend £97 to learn whether the case supports a primary health need before committing 40 hours or a retainer to it.
- Little or no bandwidth → fixed-fee evidence prep or advocacy. You are buying back your time at a known price.
- Large retrospective refund, no time → weigh a fixed fee against the no-win-no-fee percentage, using the net-of-fees math above.
What makes the spending rational is the size of the prize. A refused nursing-care year averages £75,244 (residential £57,200) in England (Laing Buisson, 2024–25). A successful appeal removes that whole annual liability — which is why even a four-figure fee is small relative to the decision it influences.
The bottom line on CHC appeal costs
Strip it back and the pricing is simpler than it looks. The appeal is free; you are only ever deciding who to pay to build the evidence, and how. DIY costs time, fixed-fee prep costs a known sum, advocacy costs more for hands-off case management, and no-win-no-fee costs a share of a refund the NHS grows slowly.
The one move that wastes money is paying for a route before you know whether the evidence supports an appeal at all. That is what the £97 triage is for.
CareAdvocate is an evidence preparation service, not a legal recovery firm, and we don't guarantee outcomes. Start with the free CHC eligibility screener if you haven't been refused yet. If you have, the Case Strength Report at £97 tells you — in five working days, with reasons — whether the evidence supports a primary health need before you commit time or money to any route.
Continue learning
- Is it worth appealing a CHC decision? — the evidence-strength question behind the spend
- How to appeal a CHC decision: the complete family guide — the full two-stage route
- Running the local resolution meeting — the 11 plays families use in the room
- Retrospective CHC claims — reclaiming fees already paid, where no-win-no-fee lives
- CHC appeal time limits: the 6-month rule — when the work has to start
Frequently asked questions
Does it cost money to appeal a CHC decision?
No. There is no fee to challenge a CHC decision at local resolution or the Independent Review Panel. NHS England states the panel 'is not a legal process' and the NHS 'does not reimburse any costs you incur by appointing a solicitor' (NHS England, 2023). Any cost is for optional help building your evidence.
Do you need a solicitor for a CHC appeal?
No. NHS England confirms there is 'no formal role for legal professionals' at the Independent Review Panel and it 'is not a legal process' (NHS England, 2023). Most successful appeals are evidence-led — a structured, domain-mapped pack — not legally represented. A solicitor is a choice, not a requirement.
What percentage do no-win-no-fee CHC firms take?
Of the firms that publish a figure, the documented contingency is 25% plus VAT of the money recovered (Hugh James). Other firms confirm the no-win-no-fee model but do not publish a percentage, so treat a quarter-plus as the known floor — and always check the agreement before signing.
Is a Subject Access Request for medical records free?
Yes. Under UK GDPR you can request your own (or your relative's, with authority) medical and care records for free; a fee is only allowed for 'manifestly unfounded or excessive' requests (ICO). The response is due within one calendar month. Records are the main input to a DIY appeal.
Does the NHS pay interest on a CHC refund?
Yes, but less than families expect. NHS guidance applies compound Retail Price Index interest to redress, calculated as a calendar-year average (NHS England, 2015) — not the 8% statutory court rate. A no-win-no-fee fee comes off that RPI-grown refund, so model the cut against a fixed fee first.
